Legal Information/School Policies
Driving Program Refund Policy
Subaru Winter Experience courses are booked through DirtFish Rally School. DirtFish does not offer monetary refunds. All credited funds will be placed on your DirtFish account as “account credit” and can be applied toward future programs or merchandise. All programs are scheduled on a first-come, first-served basis. DirtFish requires a 50% deposit of the retail course cost. The remaining balance will be automatically deducted via electronic funds transfer 60 days in advance of your scheduled rally program. After receiving enrollment forms and payment, the class booking will be processed. A confirmation email will be sent including information such as a class description, directions, arrival time, etc. All classes begin promptly at the scheduled time. Failure to arrive on time may result in being considered a “no show” and will forfeit your participation. If forfeiture occurs, the participant will be unable to reschedule or receive a refund or credit. Cancellation and/or rescheduling your program must be given in writing via email, to firstname.lastname@example.org. All notices for cancellation and/or reschedule received 60 days or less prior to your scheduled rally program are subject to an administration/change fee per reservation:
60 to 46 days: $100
45 to 16 days: $200
15 days or less: $300
In the rare case of an under-booked class, Subaru Winter Experience reserves the right to reschedule participants to a new, mutually acceptable date and time. Subaru Winter Experience does periodically offer sales and/or discount promotions. To receive the offered promotional value, the purchase must occur during the promotional period. Cancellation and/or rescheduling the same course 60 days or less prior to your scheduled rally experience is prohibited. Gift Certificates Disclaimer: Each gift certificate code can be used only once. The gift certificate may not be redeemed for cash. Gift certificates are non-refundable. However, we will allow the certificate to be transferred to another recipient. Regarding your Gift Certificate: Be SURE to keep your gift certificate redemption code secure! Certificate numbers are a one-time use item, and we will not be responsible should your certificate number be used without your authorization Shipping: All items will be shipped via USPS within 1-2 business days. After completing your payment online, your order is complete.
Merchandise Refund Policy
Subaru Winter Experience will issue a full refund for retail items with a receipt, within 90 days on any items. We will gladly accept returns and exchanges without a receipt within 90 days and issue a full store credit. Outside of 90 days, it will be a case by case basis.
To ensure a safe experience for everyone, Subaru Winter Experience complies with RCW 46.61.502 and does not condone participation while under the influence. We reserve the right to refuse service to anyone.
Terms and Conditions